Services
Four practices, described as plainly as we can manage. Each section says what the work actually is, how the engagement runs, and where it stops — so you can tell before writing to us whether we are the right people for it.
Business and domestic software development: the applications, tools and integrations that run a working day. We are equally happy building something new and rescuing something that already exists and no longer fits.
Work happens in short increments against a written scope. At the end of each one there is running software on a URL you can open — not a percentage in a project plan. We write the tests, the deployment pipeline and the documentation as part of the build, not as an optional extra quoted separately at the end.
Advice, delivered as a document you keep. We look at what you already have, speak to the people using it, and set out the options with what each one costs — then say which one we would choose and why.
A review is time-boxed and fixed fee, usually two to four weeks depending on the size of the estate. The output is a written report, not a slide deck: findings, options, costs, risks, and a recommendation, in that order. It is written to be useful to whoever does the work — including a supplier that is not us.
The work of getting a product in front of the people it was built for. Positioning first, creative second, spend third — in that order, because a campaign built on unclear positioning simply buys attention for a confusing message.
Campaign accounts are opened in your organisation's name, funded from your card, and handed to you with the login details. You can see the raw spend and the raw numbers at any time. Our monthly report says which channels earned their budget and which did not, and recommends stopping the ones that did not.
Software that only its supplier understands is a liability. Training is how a delivery stops being ours and becomes yours — and it is a service in its own right for teams we have never built anything for.
Sessions run half-day, full-day or as a short course series, on site or remote, with groups small enough that people can ask questions. Material is written against your systems and your terminology rather than a generic curriculum, and you keep it, including the right to reuse it internally afterwards.
Engagement formats
Four shapes. Each one has a written scope, a stated price and a defined end — including the ones that continue month to month.
A defined piece of software delivered against a written specification, for a fixed price or a capped estimate where genuine unknowns exist. Payment is staged against milestones you can see working. Includes handover training and documentation.
Two to four weeks, fixed fee, ending in a written report. No obligation to implement anything with us, and the report is written so that another supplier could act on it.
Positioning and creative in the first fortnight, campaigns live shortly after, and a written report each month. Media spend is yours and paid directly by you; our fee is separate and stated, never a percentage of what you spend.
Booked sessions for a named group, priced per session or per course. Material is prepared against your systems and delivered to you afterwards, along with a written record of who attended.
The sequence
A 30-minute call, then a longer conversation with the people who do the work daily.
A written brief: the problem, the options, what each costs, and our recommendation.
Increments you can inspect, against a scope that only changes by written agreement.
Launch or rollout with tracking, documentation and a rollback plan agreed beforehand.
Training, credentials and runbooks. Ongoing support is offered, never assumed.
Your side of it
Engagements go wrong for predictable reasons, and most of them are on the supplier side. The few that are not are these — so we state them at the start rather than raise them as excuses later.
Next step
That is a normal place to start. Describe the problem in your own words and we will tell you which practice it belongs in — or that it belongs with somebody else.